Last updated: 13 June 2026
Clarity Learn (operated by Clarity Care Pty Ltd, ABN 68 612 424 310) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use claritylearn.com.au.
1. Who We Are
Clarity Learn is an online training platform providing NDIS-aligned courses for support workers, recovery coaches, and community nurses across Australia. We are based in Mandurah, Western Australia.
Contact: learning@claritycare.com.au | 0410 560 769 | PO Box 3436, Mandurah East WA 6210
2. What Personal Information We Collect
We may collect the following types of personal information:
- Account information: your name, email address, and password when you register
- Course and learning data: courses enrolled in, progress, quiz results, and certificates of completion
- Payment information: billing name, address, and card details (processed securely by our payment provider — we do not store full card numbers)
- Communications: messages you send us via contact forms or email
- Technical data: IP address, browser type, device information, and usage data collected automatically when you use the site
3. How We Collect Your Information
We collect personal information:
- Directly from you when you create an account, enrol in a course, make a purchase, or contact us
- Automatically through cookies and similar technologies when you browse our site
- From payment processors when a transaction is completed
4. Why We Collect and Use Your Information
We collect and use your personal information to:
- Create and manage your learner account
- Deliver courses, track progress, and issue certificates of completion
- Process payments and send receipts
- Send course-related communications, including completion reminders and updates
- Respond to your enquiries and provide support
- Improve our platform and course content
- Comply with legal obligations
We will not use your personal information for purposes other than those described above without your consent, unless required by law.
5. Disclosure of Your Information
We may share your personal information with:
- Payment processors (such as Stripe or PayPal) to process transactions securely
- Email service providers to send transactional and course-related emails
- Hosting and platform providers who store and operate our website infrastructure
- Government bodies or regulators if required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Some of our service providers may be located outside Australia. Where we disclose information overseas, we take reasonable steps to ensure those recipients handle it in a manner consistent with the APPs.
6. Cookies
Our website uses cookies to maintain your login session, remember preferences, and understand how the site is used. You can disable cookies in your browser settings, however this may affect your ability to use certain features of the platform (including staying logged in).
7. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our site uses SSL encryption (HTTPS), and access to personal data is restricted to authorised personnel only. Payment card data is processed by PCI-DSS compliant third parties and is never stored on our servers.
No method of transmission over the internet is completely secure. If you have concerns about the security of your information, please contact us.
8. Accessing and Correcting Your Information
Under APP 12, you have the right to request access to the personal information we hold about you. Under APP 13, you may ask us to correct information that is inaccurate, out of date, or incomplete.
To make an access or correction request, please contact us at learning@claritycare.com.au. We will respond within a reasonable time (generally within 30 days). We may ask you to verify your identity before releasing or amending any information.
You may also update your own account information at any time by logging in to your learner dashboard.
9. Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 or the APPs, you may lodge a complaint with us:
Email: learning@claritycare.com.au
Post: PO Box 3436, Mandurah East WA 6210
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
10. Retention of Information
We retain your personal information for as long as your account is active or as needed to provide you with services. We also retain information as required by law (for example, financial records for 7 years under the Corporations Act 2001). When information is no longer required, we securely delete or de-identify it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of the platform after any changes constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions or requests, please contact us:
Clarity Learn — Clarity Care Pty Ltd
PO Box 3436, Mandurah East WA 6210
Email: learning@claritycare.com.au
Phone: 0410 560 769